25 August 2006
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I can't believe this.
I applied for a car loan with chevrolet through their GMAC vehicle finance.
I receive this letter from them, unless I call this 1-800 number, they are going to share my personal information. I have to call to tell them NOT to share my information. So, I call, and it turns out they printed the wrong phone number to the Opt-Out Rights. The person I did get connected to said GMAC has been printing the wrong phone number for years.
How can they get away with this?
What really gets me (and I think got the poor person who reported this) is the bit I have bolded. Printing a document with the wrong phone number is one of those things. We all make mistakes and sometimes the mistakes go unnoticed for a while. But YEARS? Surely GMAC has noticed that their real opt-out 800 number hasn't had that many calls over the years and surely they have had irate customers writing rude letters to them?