L'Ombre de l'Olivier

The Shadow of the Olive Tree

being the maunderings of an Englishman on the Côte d'Azur

25 August 2006 Blog Home : August 2006 : Permalink

No Opt Out Marketing

[Note this is hearsay - it could be wrong but I have no reason to doubt it]
From a post on Baen's Bar comes the following story:

I can't believe this.

I applied for a car loan with chevrolet through their GMAC vehicle finance.

I receive this letter from them, unless I call this 1-800 number, they are  going to share my personal information.  I have to call to tell them NOT to share my information.  So, I call, and it turns out they printed the wrong phone number to the Opt-Out Rights.  The person I did get connected to said GMAC has been printing the wrong phone number for years.

How can they get away with this?

What really gets me (and I think got the poor person who reported this) is the bit I have bolded. Printing a document with the wrong phone number is one of those things. We all make mistakes and sometimes the mistakes go unnoticed for a while. But YEARS? Surely GMAC has noticed that their real opt-out 800 number hasn't had that many calls over the years and surely they have had irate customers writing rude letters to them?

I despise l'Escroc and Vile Pin